CellOS Software's Customer Care
A Mobile subscriber faces many issues such as poor network coverage, slow upload/download speeds, frequent disconnects, and poor data streaming quality, among others. To provide the best possible customer service, Mobile network operators require ways to undertake root cause analysis based on network-level insights to resolve each subscriber’s issue and to prevent further degradation of the subscriber’s service.
CellOS Software Customer Care solution provides the capabilities that enable faster resolution of subscriber issues – the solution leverages insights extracted from the control and user planes to resolve subscriber issues, reduce the average call handling time and improve the first call resolution. Further, it supports the Big Data/DWH platforms, offers the ability to support web services integration to other external systems and can smoothly scale to support hundreds of customer care agents.
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