Customer Experience Management

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Customer Experience Management Solutions

CEM teams need not fall behind when it comes to having the capability to identify patterns of events that lead to a business impact. The CellOS Software solution helps identify meaningful patterns so that real-time network data can be fully leveraged to improve customer experience, and reduce churn.

It is now possible to measure a single satisfaction index which reflects the voice of the customer in terms of perception and gain a sustainable edge in the marketplace. Customer care teams, network teams, marketing teams and others can now have a solution to understand, influence and assure the customer experience. This will lead to greater customer-centricity, an increase in service uptake and higher revenues.

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